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NOC Engineer - SATCOM Expertise
Title:NOC Engineer - SATCOM Expertise
Job ID:20-075-014
Location:Fredericksburg, VA
Keywords:DoD, IP Networking, NOC, Satellite Communications, Teleport
Industry/Field:DOD, Satellite Communications
Clearance Req'd:Secret

Our client is seeking a qualified candidate for their NOC Engineer opening! This position is a direct hire with our client.

Location: Stafford, Virginia

Security Clearance: Secret Security Clearance Required  (Top Secret a plus!).

Compensation: Excellent salary, OT and annual bonus. Additional provides 401k, plus Major Medical & Dental Plans options.

The NOC Engineer (Level 1) manages, monitors and maintains communications equipment, performance of the communications networks and resolves remote user and hub problems as required as well as manages and executes activations, transitions and restoration of services. Elevates technical issues to NOC Engineer (level 2) when access or communications issues cannot be resolved.


  • Technical experience working in Networking, IT, or satellite telecommunications fields
  • Experience with satellite communications equipment, microwave systems, radio systems, antenna tracking systems or fiber optic systems
  • Ability to troubleshoot satellite/data problems remotely, over the phone, or via e-mail
  • Ability to work well in a (24/7/365) shift environment
  • Ability to prioritize, isolate problems/return communications to operational status
  • Requires carrying a cell phone 24/7 and responding to business requirements
  • Military experience as a satellite operator is a plus
  • Satellite Earth station and Teleport experience is a plus
  • Excellent customer service and interpersonal skills
  • Able to work independently and must possess excellent multi-tasking skills
  • Familiar with the Return Materials Authorization process
  • Ability to sit for long periods of time in front of a computer
  • Excellent communication skills (both oral and written)
  • Demonstrated working knowledge of MS office and Visio
  • Occasional travel may be required


Essential Job Functions:
  • The Network Operations Center (NOC) Engineer (Level 1) works with customers to troubleshoot and restore remote access problems and maintains a high level of satellite communications for our customers and assists with any transmission inquiries, problems, involving a broad range of satellite communications and network services
  • Isolates, repairs and restores service to customer networks
  • Achieves a high rate of problem resolution/trouble closure on initial call
  • Provides network support and escalates technical issues to Level 2 Engineer when access or communications issues cannot be resolved
  • Provides real-time status on MEO/GEO communications network traffic
  • Gathers load and demand information, allowing use to continuously optimize network performance and ensure quality of service/reliability to customers
  • Provides  guidance and   direction   for   Field   Service Representatives  (FSRs) in troubleshooting complex satellite communication networks
  • Manages and monitors, performance of the communications networks and resolves remote user and hub problems as required, as well as manages and executes activations, transitions and restoration of services
  • Performs system troubleshooting, log retrieval via remote connections
  • Keeps customers informed regarding communication restoration by providing regular updates until problems are resolved and service is restored
  • Meets and/or exceeds the requirements specified in Service Level Agreements
  • Transitions new satellite communications services to NOC monitoring/support
  • Monitors customers transmitted satellite carriers ensuring they are within parameters
  • As required, schedules vendor access to remote locations for repair and maintenance
  • Implements preventive/corrective maintenance on satellite communications equipment
  • Maintains records of maintenance and repairs of customer networks


Note: Our client is an Equal Opportunity Employer.

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