Satellite NOC Engineer Level 1
Summary
Title:Satellite NOC Engineer Level 1
ID:17-075-001
Seq#:2
Job ID:17-075-001
Location:Fredericksburg, VA
Keywords:Antenna, IP Networking, NOC, Network Operation Center, RF components, Satellite Communications, Satellite Ground Systems, Secret Clearance, Teleport, Terminal, VSAT
Industry/Field:Electronic Engineering, Federal Enterprises, Network Engineering, Network Operations Center, Satcom, Satellite Communications, Teleport
Description
Overview:

The Network Operations Center (NOC) Engineer (Level 1) maintains a high level of satellite communications for our customers and assists with any transmission inquiries/problems, involving a broad range of satellite communications,and network services. Provides real-time status on communications network traffic transmitted within the hiring company. In addition, the NOC engineer gathers load and demand information, allowing the hiring company to continuously optimize network performance and ensure quality of service/reliability to customers. Communicates directly on a technical level with customers in the field as well as internal teams such as Engineering, Sales and Program Management Team.The NOC Engineer manages, monitors and maintains communications equipment, performance of the communications networks and resolves remote user and hub problems as required as well as manages and executes activations, transitions and restoration of services. Elevates technical issues to level 2 Engineer when access or communications issues cannot be resolved.

Experience/Qualifications:
 
  • At least three years technical experience working in Networking, IT,or Telecommunications field
  • Experience with communications equipment, microwave systems, radio systems, antenna tracking systems or fiber optic systems
  • Ability to troubleshoot satellite/data problems remotely, over the phone, or via e-mail
  • Ability to work well in a (24/7/365) shift environment
  • Ability to prioritize, isolate problems/return communications to operational status
  • Requires carrying a cell phone 24/7 and responding to business requirements
  • Excellent communication skills (both oral and written)
  • Excellent customer service and interpersonal skills
  • Able to work independently and must possess excellent multi-tasking skills
  • Displays good judgment and makes sound decisions
  • Valid driver's license required
  • Ability to communicate effectively with customers and peers to achieve results
  • Demonstrated working knowledge of MS office and Visio
  • Military experience as a satellite operator is a plus
  • Satellite Earth station and teleport experience a plus
  • Required to lift equipment of up 75 pounds
  • Ability to sit for long periods of time in front of a computer
  • Occasionally, may require up to 25% travel

Essential Job Functions:
 
  • Maintains a high level of satellite communications for our customers and assists with any transmission inquiries/problems, involving a broad range of satellite communications and network services
  • Provides real-time status on communications network traffic transmitted on network
  • Gathers load and demand information, allowing the hiring company to continuously optimize network performance and ensure quality of service/reliability to customers
  • Communicates directly on a technical level with customers in the field
  • Manages, and monitors, performance of the communications networks and resolves remote user and hub problems as required, as well as manages and executes activations, transitions and restoration of services
  • Isolates, repairs and restores service to customer networks
  • Works with customers to troubleshoot and restore remote access problems
  • Achieves a high rate of problem resolution/trouble closure on initial call
  • Provides network support and escalates technical issues to Level 2 Engineer when access or communications issues cannot be resolved
  • Keeps customers informed regarding communication restoration by providing regular updates until problems are resolved and service is restored
  • Meets and/or exceeds the requirements specified in Service Level Agreements
  • Helps end users access the satellite
  • Implements new satellite communications services
  • Performs all tasks and duties required to successfully capture and facilitate the reporting processes for internal and external interfaces per defined standards
  • Monitors customers transmitted satellite carriers ensuring they are within parameters
  • As required, schedules vendor access to remote locations for repair and maintenance
  • Implements preventive/corrective maintenance on satellite communications equipment
  • Maintains records of maintenance and repairs of customer networks
  • Provides the Program of Record with an up to date and correct status of trouble repair, resolution and times of trouble resolution
RTC and the hiring company are Equal Opportunity Employers Minorities/Women/Veterans/Disabled
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