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Sales Support Manager
Title:Sales Support Manager
Job ID:19-075-003
Location:Herndon, VA
Keywords:Government, SAP, Service Management
Clearance Req'd:Eligible to obtain a United States Government Security Clearance


The Sales Support Manager manages pre/post sales activities in connection with customer contracts. This position functions as the gatekeeper of all information and workflows surrounding the customer relationship and contractual data.  The Sales Support Manager will manage, create and coordinate all sales related activities and information between sales regions and internal departments (finance, legal, sales engineering, asset management etc.) and help to close deals ensuring timely flow of the sales process.


Experience / Qualifications

  • Bachelor's Degree in Communications, Engineering, or at least 2-3 years’ sales experience in the satellite or telecommunications industry  
  • Detail oriented, displays analytical/financial acuity, and communicates effectively
  • Ability to organize, prioritize and handle multiple time-sensitive tasks in a demanding environment
  • Able to build/maintain relationships with customers in order to retain and grow revenues
  • Ability to understand customers’ businesses requirements and be able to offer the customer tailored made products or services that could lead to new sales
  • Ability to give information to the customer regarding all company activities, next steps, etc., related to the sales cycle or the service purchase
  • Ability to ask the customer the right questions at the right time, in order to get accurate information that company needs in order to fulfill its obligations towards its customers
  • Ability to professionally represent the company in telephone and face-to-face meetings with the customers and to engage in social events leading up to, or after these customer meetings
  • Knowledge of SAP and Sales Force systems
  • Knowledge/understanding of the satellite market, products and developments
  • Understand trends or shifts in the satellite market – able to monitor, track analyze and report findings to management or other parts of the organization
  • Ability to deal with exceptions professionally/efficiently using resources to solve customer issues

Essential Job Functions:

  • Manages Company’s Sales/Business Development workflow processes in ERP/CRM systems
  • Understands and operates the company ERP/CRM systems (SAP and SF) pertaining to the processing of all contractual and non-contractual service requests (CSRs) 
  • Assists both sales/business development roles/personnel ensuring CRM data is accurate
  • Provides periodic (daily, weekly, monthly) CRM reports to assist tracking and managing pipeline
  • Actively works reconciliation between company CRM tools and parent company CRM tools to ensure consistent and accurate reporting of pipeline
  • Helps transition from multiple CRM tools (SAP, SF, SF) to a “single” tool (Microsoft Dynamics)
  • Supports BD pipeline management/research (Bloomberg, GovWin, FedBizOpps, other tools) for timely notification of opportunities - ensures opportunities are current in our CRM tracking system
  • Proactively develop schedules for when various step reviews are required, assist with scheduling
  • Initiates process improvement requests in a constructive, results oriented manner
  • Requests/ensures the inputs from Sales Director/Sales Engineer is obtained for all sales and renewal cycles. Proactively manages them in CRM making sure sign offs are secured from each stakeholder ensuring minimum turnaround time
  • Represents company in telephone and face-to-face meetings with the customers  
  • Supports/advises colleagues taking part in the CSR workflow in producing the right input, in the right format, and at the right time
  • Actively supports the sales cycle by planning ahead and timing information exchange events
  • Flags, manages and improves communication issues using a professional and constructive style
  • Ensures that promises and targets on information turn-around are kept
  • Identifies communication inefficiencies and proposes improvements
  • Pro-actively engages and supports the customer, Sales Engineer and Sales Director in the sales cycle contributing back-office related knowledge with regards to the process and procedures
  • Actively supports SAP and Salesforce and process development teams as requested
  • Pro-actively, anticipates scenario’s (i.e. non-payment, unavailability of satellite capacity) and acts (forewarning, updating) as required
  • Communicates directly with customers on implementation issues/change requests, service delivery status/outages/issues, invoice inquiries/issues, payment schedules/credits/issues, contract management, tests, portability and standard T&Cs
  • Coordinates after-sales activities and customer service delivery


RTC & Hiring Entity are
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

This opening is closed and is no longer accepting applications
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