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IT Helpdesk Specialist
Title:IT Helpdesk Specialist
Job ID:2019-075-001
Location:Herndon/Reston, VA
Keywords:Bitlocker, Comptia, Desktop Spt, HyperV, Information Technology, MS Operating System, Polycom, Sophos, VMWare, VTC
Industry/Field:DOD, Federal, IT
Clearance Req'd:Eligible to obtain a United States Government Security Clearance

Security Clearance: Eligible to obtain a United States Government Security Clearance


This entry level Information technology position provides help desk support to end users.  In addition, sets up and configures new hire computers, assists end users with VTC (Polycom) issues, maintains Company printers, toner, paper, assigning users and manages all “walk in’s” to the IT department to resolve IT user issues.  


  • Associate’s Degree in Computer Science or 2-3 years related IT experience  
  • 1-2 years’ experience managing support delivery, IT Help Desk, Microsoft-based Systems
  • Comptia Certifications A+, Network + (desired)
  • Ability to install/troubleshoot Windows OS, MS Office, web browsers, and Sophos and Bitlocker
  • Ability to troubleshoot IT related problems
  • Experience running security scanning tools and interpreting the results
  • Knowledge of business continuity and disaster recovery processes
  • Excellent communication and interpersonal skills
  • Ability to identify security vulnerabilities and provide guidance on mitigating risks
  • Ability to configure access controls that enables dissemination of required information and removing access when required
  • Experience with Virtual technologies VMware, Hyper V


  • Delivers IT Help Desk support to approximately 90 employees
  • Set up and configures new hire computers
  • Assists end users with VTC (Polycom)
  • Maintains Company printers, toner, paper, assigning users  
  • Manages all “walk in’s” to the IT department to resolve IT user issues  
  • Configures computer security settings
  • Maintains accurate hardware and software inventory
  • Initiates application of software patches and antivirus definition updates
  • Maintains logs documenting operations/maintenance performed on the computer system with end-users
  • Maintains desktop computers, computer security policies and technical administrative controls


Equal Opportunity Employer



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