Data Analyst
Summary
Title:Data Analyst
ID:16-102-049
Seq#:19
Job ID:16-102-049
Location:Chantilly, VA
Keywords:N/A
Industry/Field:N/A
Description
Main Purpose of This Role

Our client is looking for a highly motivated, detail-oriented, analytical problem-solver to join its Operations team. The Data Analyst will provide support to all functions of the Global Services team, including Network Operations, Service Delivery, and Logistics. The Data Analyst will also provide support to other groups by providing accurate and timely business information and analysis in order to assist the commercial strategy and decision-making of the company. 

Key Areas of Responsibility and Accountability
  • Develop/enhance (KPI) dashboards and reports for all levels of the Global Services teams
  • Analyze key trends in equipment performance and to help focus Engineering resources
  • Analyze trends in customer usage and develop reports to assist Service Managers and the Commercial teams
  • Enhance the performance reports that will be delivered to the customers
  • Performs and participates in the analysis of data migration and application data interfaces.
  • Responsible for following appropriate standards and requirement gathering processes
  • Performs project management functions as required
  • Oversee the organization and storage of documents using SalesForce
  • Assist in the turnover and acceptance of documents to/from other business areas
  • Participate in business and technical reviews as well as working meetings
  • Continuous improvement of systems (Salesforce and EM7): look for opportunities to improve efficiency; drive process changes and support them with system changes
  • Understand and negotiates needs and expectations of multiple stakeholders
  • Communicate- writing, speaking, and presentation- concepts and constraints completely
Requirements
  • US Citizen, Green Card holder or US Permanent Resident
Education/Degree: 
  • Requires a Bachelor's degree in Information Systems, Computer Science, or other related field
  • SalesForce certification(s) mandatory
  • A combination of education and experience may meet requirements
Skills: 
  • Candidate must demonstrate professionalism and possess excellent planning, organization, problem solving, attention to detail and communication skills to achieve results
  • Ability to effectively gather, understand and articulate business requirements
  • Ability to convey complex technical issues equally to customers who are technical and non-technical individuals
  • Ability to work in a time-critical environment
Specific Knowledge & Experience:
  • Requires 5+ years' experience in system implementations, project management, multiple technologies, processes, application, etc. or other directly related experience
  • Experience extracting and manipulating data from multiple sources to deliver Proof-Of-Concept style reports 
  • Advanced knowledge and experience with Microsoft Excel (vlookups, pivot tables, etc)
  • Experience executing reports within SalesForce 
Personal Traits:
  • Sense of urgency, and initiative to complete tasks
  • Resourcefulness by working through or around challenges and obstacles
  • Result oriented
  • Attention to detail
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